THE HISTORY OF EAGLE
Eagle Roofing Products. The Company of Choice.
Strategies may come and go, but a strong company culture defines the soul of an organization. At Eagle, our culture emphasizes service: to the team member, customer and supplier. There are choices, and we want YOUR choice to be Eagle.
American Made. American Owned.
Eagle Roofing Products is a Division of Burlingame Industries, a California based privately held, family-owned organization that has been in the tile industry for over 40 years. From these family roots, our business philosophy and vision have blossomed. Eagle began operations in the fall of 1989 with one high-pressure concrete tile extrusion machine. Today, Eagle's Rialto, California facility is the largest in North America.
Our Phoenix, Stockton, and Rialto, facilities have grown rapidly to meet the demand for concrete tile. Now with expansion into Florida, Eagle is working towards its goal-- customers should never have to wait for tile.
Eagle Roofing Products wants to be the company of choice for:
- Our team members and their families
- Our customers and their customers
- Our suppliers
The Eagle Way.
Over the years, Eagle has grown due to a philosophy that revolves around growing personal relationships. Our vision starts with our employees and is reflected in our relationships with our customers and our business partners. Having built a reputation as the preferred company to do business with, we listen to our customers and react quickly to satisfy their needs. Each and every person in our company is a Customer Service Representative-from field personnel, to our Order and Shipping departments, to our experienced manufacturing staff-each team member performs with the singular goal of customer satisfaction.
Eagle's long experience in the roof tile industry and dedication to prompt personal response to its customers needs have resulted in a well-deserved reputation for quality and service-a reputation that is unmatched. Eagle is customer service.
Eagle is Choices.
No other concrete roof tile manufacturer offers the range of styles and colors that Eagle offers. Options. Eagle has them, and they give you the ability to differentiate your projects while increasing their value. Eagle has developed regionally specific color lines with the help of professional colorists who understand industry trends.
VISION, VALUES AND OBJECTIVES
The Focus & Direction of Our Company
A vision statement expresses what the company wants to create of itself and the world around it. It is a picture of the future. It articulates our culture! It shows every team member in the organization where we want to go, and what we will be like when we get there. Our vision gives shape and direction to our company's future.
EAGLE Roofing Products wants to be the company of choice by:
Our Team Members and their families
Our Customers and their customers
A job worth doing right is a job worth doing safely. There is no task or objective so important that the safety of any team member should be compromised.
We have trust and respect for team members. We approach each situation with the belief that people want to do a good job and will do so, given the proper tools and support.
We conduct our business with uncompromising integrity. We expect our people to be open and honest in their dealings with others to earn their trust and loyalty. As a practical matter, ethical conduct cannot be assured by written policies and codes; it must be an integral part of the company culture.
We recognize that it is only through effective cooperation between all of our people that we can achieve our goals. Our commitment is to work as a worldwide team to fulfill the expectations of our team members, customers, and others who depend on us.
We know that by committing to continuous improvement and encouraging and maintaining a learning culture we will exceed our goals. Sharing knowledge and seeking knowledge from outside sources is the key to this success. Change is a permanent feature of all of our processes and procedures.
We focus on a high level of achievement and contribution. Our customers expect products and services to be of the highest quality and to provide lasting value. To achieve this, managers must be leaders who generate enthusiasm and respond with extra effort to meet customer needs.
It is through open communication that our employees become a team and effectively serve our customers. Communication requires the ability tolisten, understand and react.
We create an inclusive work environment which supports the diversity of our people and stimulates innovation. Products, processes, procedures; there's always an opportunity for positive change.
To help team members share in the company's success which they make possible. To provide employment security based on their performance. To ensure them a safe and pleasant work environment; to recognize their individual achievements; and to help them gain a sense of satisfaction and accomplishment from their work.
To foster initiative and creativity by allowing the individual great freedom of action in attaining well-defined objectives.
We set and clearly communicate agreed-upon goals, and work as a team to accomplish them.
To provide products and services of the highest quality and the greatest possible value to our customers. We strive to exceed our customer's expectations, surprise and delight them as well, gaining and holding their respect and loyalty. EAGLE is customer service.
Our suppliers,whether material suppliers or financial institutions, must remain partners in our businesses. The same level of trust and respect must be extended to them as to our customers, as they represent an integral component of our success.
Real time reporting leads to real life results. Our excellence must include a completely paperless business system capable of propelling ourcommunication and customer service into the upper echelons of all businesses.
To participate in those fields of interest that build upon our technology and customer base, that offer opportunities for continuing growth, and that enable us to make a needed and profitable contribution.
To let our growth, either in revenue or process improvements be limited only by our financial performance and our ability to develop and produce innovative products and services that satisfy real customer needs.
To achieve sufficient profit to facilitate our company growth and to provide the resources we need for reinvestment and to share with team members that contribute to our success.
To honor our obligations to society by being an economic, intellectual, ecological, and social asset to each nation and each community in which we operate.
There is no limit to what our team can do or where our team can go, if no one team member minds who gets the credit.
1310 B Charles R Jonas Highway
Mount Holly, NC 28120